The Solidor Promise

Our Commitment to you:

For more than a decade we have learned much about what matters most to our customers. It’s about great products but it’s also about great service. As part of our mission to provide the best possible customer care, we make this promise to you:

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We Promise:

To answer any queries and locate information as quickly and efficiently as possible.
To make sure that all information provided is relevant, clear and jargon free.
To communicate openly about charges and changes to your orders.
To offer realistic and sensible resolutions to complaints.
To apologise when we get things wrong and put them right quickly
To listen to our customers and use any feedback provided to better improve our service.
We will aim to provide a response to every new complaint within 1 hour of receipt and a clear resolution to all complaints within 72 hours. (Most cases are resolved within 24 hours)

What we ask in return:

Be respectful and courteous to our staff.

Provide the best possible information to us. Images and job numbers are essential for
quick resolution.

Please complete our periodic feedback forms to help us improve our service.

If you feel that we are falling short of the standards, please call 08081597521 (Trade)
or 08083013881 (Retail) alternatively please email enquiries@solidor.co.uk

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